PART A. PRIVACY NOTICE
What is this policy is for
This Policy explains how we collect, use and disclose information about you. By using your information, we can provide the product or service you’ve asked for. The use of your information helps us understand what your interests in us are and provide personalised information that meets your requirements.
By completing our forms (for example through our website or sent to you following your request, or by the continued use of our information services), you consent to the use of your personal information in accordance with this Policy. This includes any sensitive personal information that you may provide, such as details of any medical conditions, sexuality, political affiliation or leaning, union membership etc. that you may mention in a post or in an email to us in relation
to a request for information.
YOU MAY WITHDRAW SUCH CONSENT AT ANY TIME BY EMAIL,
Proactive Investigations Ltd registered office and trading address can be found on our website at: www.proactiveinvestigations.co.uk
Who are we
Proactive Investigations Ltd, is an Investigation agency providing professional services and reports to both private and public bodies. Proactive Investigations Ltd, abides by standards set by the Association of British Investigators for its conduct and activities in order to provide a safe environment for the public to be referred to a professional investigator when in need for investigative, or litigation support services.
Proactive Investigations Ltd will collect, use and disclose personal information in line with this Policy.
Collection of information
Registration, forums, forms and your dealings with us
We collect information about you when you provide it to us, for example, when you fill out our online forms, or enquire about our products and services, on our website, by email, by telephone, in person, or on paper. If you telephone us or we call you, the call may be recorded for quality, training and management purposes.
Information from devices
Posts, comments and interaction
When someone enters into a conversation with us, for example through the use of polls, comments, text messages, email, phone, registration or forms and letters we reserve the right to display this content indefinitely in any relevant context but will be anonymous in the case of testimonials or customer services.
Public information and posts
Any information about yourself or others that you submit on social media sites, including chat rooms, blogs and forums, will be viewed by other people. As such, this personal data may be viewed, collected and used by third parties, including search engines, over which we have no control. We are not responsible for either the information you submit/post or otherwise make available in such public areas or any use that may be made of such information by any third party.
We may also obtain information about you from other companies that have your permission to share information about you, as well as from other online and offline sources. We may combine this information with information we collect directly or indirectly from you.
Information about other people
In the absence of a legitimate interest, by giving us information about another person, you confirm that they have appointed you to act for them, for you to provide us with their information, including sensitive personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.
How we use and share your information
Deliver services, improve experience and personalisation
We will use your information to provide you with membership administration, the requested products and services or request for assistance, to provide a greater personalised experience and to manage our relationship with you, including allowing you to interact, comment, and participate in online surveys. We may use your information to monitor and improve and protect our products, content, services and website, both online and offline. We may also provide you with help and
support where we believe it is required. For example, we may contact you where a registration or application for membership is not completed, if you have
provided your information.
Market research and analytics
We may use your information to conduct market research in order to improve the services we offer and to develop new products and services.
Deliver relevant advertising
We use targeted advertising to provide online or email promotions that we believe are more relevant to your interests.
Unless you have told us otherwise, we may use your information to send you newsletters, bulletins and other information about us and our services, projects or campaigns.
This may include communications by post, telephone, email and messages to your mobile phone and through social media (such as Facebook and Twitter) about us and our business partners’ products and services, events and offers, including for a reasonable time after you may have ceased a subscription or service with us.
Sharing with third parties
We will only disclose your information to associated or third party companies for their purposes, including marketing, when we have your permission to do so.
Allowing social sharing functionality
Disclosures required by law
Your personal information will be disclosed where we are obliged by law to do so. We may also disclose your personal information where we are allowed by law to protect or enforce our rights or the rights of others and for the detection and prevention of crimes, such as fraud.
Acceptable use of services
If you post or send offensive or objectionable content anywhere on or to our website, forums or apps, or otherwise engage in any disruptive behaviour on our website, forums or apps, we may use the information that is available to us about you to stop such behaviour. This may involve informing relevant third parties such as your employer, known business associates, trade bodies and law enforcement agencies about the content and your behaviour.
Sale of our business
If we sell part or all of our business, customer information may be one of the transferred business assets. If this happens, your information may be disclosed to any successors of our business for them to use for the purposes set out in this Policy.
Payment and credit checks
Customer information will be used to take payment for products and services and may be used to verify credit details related to this payment. Permission to do so is implicit in providing financial details to process payment. Direct debit or PayPal information may be retained for ease of renewal of services. If you request or are granted credit, then, in order to help us to make credit decisions about you, prevent fraud, check your identity and prevent money laundering, we may search the files of credit reference agencies and other data suppliers who may record any credit searches on your file.
User Access and Control
Controlling direct marketing
You can change your mind about receiving direct marketing from us by contacting us using the contact details on the Proactive Investigations Ltd Website, or email: email@example.com
Controlling other communications
You can control communications such as bulletins and other information about your chosen services by following the unsubscribe instructions in the communication or by simply replying and inserting “Unsubscribe” in the subject line. You may still receive other communications that are relevant to your chosen services but do not relate to that specific type of communication. Where this is the case, you will be able to unsubscribe from these communications in the same way.
Requesting copies of your personal information
You may request a copy of your personal information from Proactive Investigations Ltd, which Proactive Investigations Ltd may hold about you without charge. You can also ask us to correct any inaccuracies in your personal information (which is also free).
Retention of personal information
We will retain your information for as long as necessary for the uses set out in this Policy. Personal information that is not or no longer pertinent to us will be erased or shredded as per our Data Retention Policy in Annex 1 below. If you ask us to delete your information before that time, we may not be able to do so, due to technical, legal, regulatory and contractual constraints but we will endeavor, to meet your request.
What are Cookies?
Cookies and other online tracking technologies are small bits of data or code that are used to identify your devices when you use and interact with our website and other services. They are often used for remembering your preferences, to identify popular web site or apps pages.
What Cookies do we use and how do we use them?
Essential cookies and similar technologies
Analytics cookies and similar technologies
These collect information about your use of our website and apps and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on the website allowing us to provide the most popular news articles further up the page. They help us record how you interact with our website, such as how you navigate around pages and from page to page; identifying improvements we can make to the visitor’s journey. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally, these cookies allow us to see overall patterns of usage at an aggregated level.
Functional/preference cookies and similar technologies
These cookies collect information about your choices and preferences, and allow us to remember things like language, your username (so you can log in faster), text size, and location, so we can show you relevant content to where you are. They allow us to customize the pages, products or services you have accessed.
Tracking, advertising cookies and similar technologies
These types of technologies provide advertisements that are more relevant to visitor’s interests. This can be done by delivering online adverts based on their previous web browsing activity, known as “online behavioural advertising” (OBA). Cookies are placed on their browser, which will remember the websites they have visited. Advertising based on what they have been looking at is then displayed to them when they visit websites who use the same advertising networks. Proactive Investigations Ltd does not use such technology.
These are bits of data that count the number of users who access a website or webpage and can also allow us to see if a cookie has been activated. Web beacons used on web pages or in emails allow us to see how successful an article has been or that an email message was successfully delivered and read in a marketing campaign or newsletter. Web beacons are also used to verify any clicks through to links or advertisements contained in emails. We may use this information to help us identify which emails are more interesting to you and to inform advertisers how many customers have clicked on their adverts (this information is aggregated and does not identify you individually).
We may, in certain situations, use Adobe Flash Player to deliver special content, such as video clips or animation. To improve your user experience, Local Shared Objects (commonly known as Flash cookies) are used to provide functions such as remembering your settings and preferences. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser.
Tracking URLs are a special web link that allows us to measure when a link is clicked on. They are used to help us measure the effectiveness of campaigns and advertising and the popularity of articles that are read.
When you access and interact with our services cookies may collect certain information about those visits. For example, in order to permit your connection to our website, our servers receive and record information about your computer, device, and browser, including potentially your IP address, browser type, other software or hardware information, and your geographic location.
If you access our services from a mobile device
We may collect a unique device identifier assigned to that device, geo-location data, and other transactional information for that device.
Usage of services
To collect, use and store information about your usage of our services, website and apps, such as pages you have visited, content you have viewed, search queries you have run, and advertisements you have seen or interacted with.
To provide relevant content
The content on our website and in our communications with you may be adjusted depending on what we know about the content, products and services that you like. This means we can highlight content and articles that we believe will be of interest to you. We provide personalisation by using cookies, IP addresses, web beacons, URL tracking and mobile app settings.
By downloading our apps, we will require access to the following services on your device: unique identifier (UDID), MAC address or other applicable device identifier and location. Other services may also be required in order for the apps to function. Our apps may also provide push notifications to your device. You may control these through using the tools on your device, such as turning off push notification and location services.
Most modern browsers are set to accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser.
Controlling OBA cookies
The “Your Online Choices” website http://www.youronlinechoices.com provides more information about controlling cookies. It also provides an easy way to opt out of behavioural advertising from each (or all) of the networks represented by the European Interactive Digital Advertising Alliance http://www.youronlinechoices.com/uk/your-ad-choices.
Controlling Flash cookies
You can manage the use of Flash technologies with the Flash management tools available at Adobe’s website, at http://www.adobe.com/devnet/flashplayer/articles/privacy.html.
Controlling web beacons
You can prevent web beacons from tracking your activity, although you won’t be able to decline receiving them in emails. For information about managing
your cookie options, please click here. http://www.allaboutcookies.org/.
Please note that by blocking any or all cookies you may not have access to certain features, content, or personalisation available on our website, or apps.
This is the Data Retention Policy of Proactive Investigations Ltd
PO Box 4336,
1. We do not keep data for longer than necessary.
2. We will keep securely a record of all received cases by date, Client name, subject name and information requested or supplied for a minimum of 6 years unless instructed by the client to do otherwise. If it is electronic data then it is erased or if it is a hard copy then it is shredded.